• Available for iPhone, iPad, Mac, and Apple TV
• Extends coverage to two or three years, depending on the product
• Covers up to two incidents of accidental damage every 12 months (subject to a service fee)

• Direct access to Apple Experts via chat or phone
• Express Replacement Service for quick device swaps
• Global support through Apple Authorised Service Providers

• Assistance with Apple software and basic troubleshooting
• Help with connectivity and wireless network setup
• Guidance for using Apple apps and services effectively

Get round-the-clock access to Apple experts for both end users and IT teams. This ensures you can resolve issues quickly and keep business running smoothly at any time.

Receive tailored support from a dedicated team that understands your environment, offering proactive guidance and fast solutions that align with your organisation’s needs.

Keep your teams supported wherever they work. AppleCare for Enterprise provides consistent coverage and service across countries, making it ideal for businesses with a global footprint.

Onsite service coverage is available for two, three or four year from the date of your product purchase. You will also get to choose what service you would like to receive whether that is onsite service at your business location, which can be organised for the Next Working Day or you can receive support any of Apple’s Authorised Service Providers across Apple’s worldwide Network.

AppleCare for Enterprise can cover accidental damage to devices. Apple aims to repair or replace the device by the Next working Day but they can sometimes offer a same day service. Additionally, Apple can repair up to 4% of covered Macs, or up to 10% of covered iPad or iPhone devices, at no extra cost.

• End user phone support
• Help desk support
• IT support
• Troubleshooting and repair setup
• Reduce help desk load

• Onsite repair and replacement
• Global coverage — 30 countries
• Consistent Mac and iOS break fix
• Reduce downtime for repairs
• Visibility with Enterprise Portal

• Device repair or replacement for any reason, no additional fees
• AppleCare Enterprise Portal access for reporting
• Reduce operational costs of unplanned repairs